Shine Like Diamond offers a 7-day money back guarantee on all full priced items. We want our customers to be 100% satisfied with their purchase. All sale or discounted items are not eligible for our money-back guarantee - these sales are final. Shine Like Diamond reserves the right to refuse any returns at any time. We do not accept cancellations of orders placed online. If any package is refused at delivery to the recipient and is sent back to our location - we do not process these as refunds. It is the recipient’s responsibility to track and accept orders which arrive to their location.